Refund Policy
If any ThriveFinity paid output contains an unsupported claim or factual error, we will refund you in full. No questions asked.
If it’s wrong, you don’t pay.
If any ThriveFinity paid output contains an unsupported claim or factual error, we will refund you in full within 5 business days. No questions asked.
The 30-day guarantee
THRIVEFINITY (OPC) PRIVATE LIMITED stands behind every paid Deliverable we produce. If, within 30 days of receiving your output, you identify a specific claim that is factually incorrect or materially unsupported by the evidence cited, you are entitled to a full refund of the fee paid for that Deliverable.
This guarantee applies to all paid service tiers:
- PRISM Pro (£29) and PRISM Ultra (£1,499) — idea validation reports
- PLV Audit (£499) and PLV Council (£1,999) — pre-launch verification reports
- Strategic Intelligence reports (all tiers)
- Outcome Engineering advisory outputs
Free-tier outputs (PRISM Pulse, PLV Teardown) are provided at no charge and are therefore not subject to monetary refunds. Factual disputes on free outputs will be reviewed and corrected as a goodwill gesture.
How to claim a refund
Email om@thrivefinity.uk with the subject line “Refund Request — [your order reference]”.
In your email, identify the specific claim you dispute and provide the counter-evidence or source that contradicts it.
We will review your claim within 2 business days and confirm whether a refund is due.
Approved refunds are processed within 5 business days via the original payment method (Stripe).
Processing time
Refunds are returned to the original payment method within 5 business days of approval. Stripe’s standard processing time applies (typically 5–10 business days to appear on your statement, depending on your bank or card issuer).
Partial refunds
For partially completed Council (PLV) or Ultra (PRISM) engagements where work has been delivered in phases, partial refunds may be available for completed phases that contain unsupported claims, calculated on a pro-rata basis. Please contact us to discuss your specific situation.
Exclusions
The 30-day refund guarantee does not apply in the following circumstances:
- The intake brief submitted by the Client contained materially false, misleading, or incomplete information that affected the accuracy of the Deliverable.
- The output has already been published publicly by the Client in a manner intended to exploit the refund guarantee.
- The claim in dispute relates to a forward-looking projection, verdict, or professional opinion, rather than a factual assertion backed by cited evidence — professional judgements are not guaranteed to be accurate predictions of future events.
- For PRISM Pulse (free tier): no monetary refund is available as no payment is taken.
- The refund request is made more than 30 days after the Deliverable was delivered.
Transparency commitment
ThriveFinity publishes a monthly refund count in Friday Notes — our weekly signal to founders. This count includes the number of refund requests received, approved, and declined in the prior month, with anonymised summaries of the disputed claims. This transparency commitment is part of our accountability model.
If you have any questions about this policy, please contact om@thrivefinity.uk or visit our Contact page.
We stand behind our work
If something isn’t right, email us and we’ll resolve it within 2 business days.